Privacy Policy

Last updated: August 13, 2026

Information We Collect

We collect information you provide directly to us when using our services, including:

• Name and contact details (email address)
• Pet information (species, breed, age, health conditions)
• Service preferences and appointment history
• Payment information processed through secure third-party providers

How We Use Your Information

We use collected information to:

• Provide and improve our pet care services
• Communicate with you about appointments, service updates, and care recommendations
• Process payments and maintain service records
• Comply with legal obligations and protect our rights

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Service providers who assist in business operations (payment processors, scheduling systems)
• Veterinary professionals when necessary for your pet's care and with your consent
• Legal authorities when required by law or to protect rights and safety

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Service records are typically maintained for a minimum of seven years.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal obligations
• Withdraw consent for specific data processing activities
• Lodge a complaint with relevant data protection authorities

Cookies and Tracking

Our website uses cookies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings. For detailed information, see our Cookies Policy.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at:

rarieunpri
127 Brunswick Street
Fitzroy, Victoria 3065
Australia
Email: [email protected]